Reviews

Andre

Great crew very professional, and customer friendly

Doug

Professional and efficient! We can always count on Caribbean to get the job done well!

David

Caribbean pools was timely and completed the work under an hour without needing much intervention from me. The guys were thorough and my pool has been safely closed for another season.

Michael

Always an AMAZING experience with Caribbean pools!!

Letrusia

Very knowledgeable.

Karen

⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish!
We couldn’t be happier with our experience with Caribbean Pools! From start to finish, the team demonstrated exceptional hard work, efficiency, and professionalism. They worked diligently, paid attention to detail, and kept everything moving smoothly throughout the entire process.
Their communication was excellent, and their customer service was truly outstanding. They were responsive, courteous, and always willing to answer questions and keep us informed every step of the way. It’s refreshing to work with a company that takes such pride in its work and genuinely cares about its customers.
We highly recommend this company to anyone considering a pool installation. If you’re looking for a team that is hardworking, professional, efficient, and committed to customer satisfaction, look no further! Five stars all the way! ⭐⭐⭐⭐⭐

Thomas

A huge thank you to everyone involved in making our vision come to life. From the initial meeting to the end of construction, the entire process was pleasurable and it was very cool to watch the transformation happen. These guys are top notch and their many years of experience shows. The finished product looks amazing and we couldn’t be happier. They are definitely worth the money they charge, so if you’re considering an inground pool these are the guys to call.

Greg

Thr staff was very helpful and knowledgeable!

Chuck

So thankful for this business and all the employees. Anytime we needed them they went above and beyond. So many horror stories we have heard from other people using other companies. Thank you Caribbean you are the best.

Эльвира

They are the best for all our pool needs. You won’t find a better pool company than them!
They came out to fix our pool cover same day and very efficiently. I am very grateful because we have little kids so I was paranoid about the open pool. They know what they are doing and I trust only them with our pool stuff.

Rebecca B.

I cannot say enough good things about my experience with Caribbean. Their communication, attention to detail, and respectful staff is just a few of the reasons they have been in business for so long. It is refreshing to find a business that follows through with their promises and goes above and beyond.

Special shout outs to Heather and Chad, for making our project a priority and always answering all of our questions quickly and honestly.

I cannot wait to take my first dip!

Steve B.

Purchased a home 2 years ago with a pool and struggled with the people show installed it for service. Called Caribbean this year for opening /closing. Arrived exactly on time took 20 minutes and the technicians were oustanding. Highlly reccomned.

Great store with everything you need for your pool. Also for your patio with their selection of the Green Egg Grills and accessories they can’t be beat. Staff is always helpful, and they stock almost any part that you need for your in-ground pool.

We made the great choice to use Caribbean Pools. They are professional, knowledgeable and responsive! They really stand by their product and installation. We’ve been really impressed with the company. I don’t usually write reviews but they are an exceptional team and I wanted others to know that we have found them to be trustworthy!

First time visiting Caribbean Pools. Great staff. Bought a hot tub on the spot. Very informative and GREAT staff. They service the hot tubs they sell…BONUS! No problems so far. Have had our NORDIC Warrior XL since August. Absolutely love our hot tub and truly blessed that we bought it from Caribbean Pools.

We had an amazingly beautiful pool installed by Caribbean Pools. We love it so much, that we got a spa from them as well. Everyone that we dealt with along the way, from customer care to the service technicians, were absolutely wonderful! With my husband working crazy hours, I never worried about dealing with something going wrong with the pool (never had issues with these: opening it at the beginning of the season the water was always clear, the equipment always started up well, etc.), whoever worked on it was extremely professional and knowledgeable, and I knew it would be taken care of. Our original liner was defective and the installers noticed the problem and the compAny was great enough to enjoy our pool while we waited for the new liner to arrive, and the replacement fit great and the warranty process was smooth. I would highly recommend them to anyone considering a pool or spa.

I recommend Caribbean Pools to anyone looking to create a backyard oasis for their family. The crew was professional, courteous & knowledgeable. They were “work horses” & perfectionists with their work. Don’t waste your time getting estimates from anyone else. Caribbean Pools is the way to go!

Thank-You for responding so quickly to my pump issue; the two man crew were very courteous and professional, advising me to my options and a fast repair, returning the pool back into service.

Sande O.
Crete, IL

We have an above ground pool, the staff is extremely knowledgeable and helpful with our needs. Since using their products we have not had an issue with our pool or spa! We have also purchased a Big Green Egg from them and couldn’t be happier!

First let me start off with saying WOW!! You guys are great!! What a surprise phone call we received saying the spa part was really covered! It Sucked that we only missed it by a few days and then to find out someone from your company did everything they could to get the part covered under warranty!! Thank You! Your determination is greatly appreciated. I knew we liked you guys for a reason!! Thank you again for going above and beyond for your customers it really show what a great company you are!! You all Rock in our Book! God Bless!!!

We built with Caribbean in the summer of 2005. We just wanted to say that since day 1 Caribbean Pools has been the model of excellence in regard to customer service. From the installation process to the ongoing education about chemicals and maintenance to the daily service we receive when we visit the store or have questions, each employee demonstrates a true desire to deliver superior service.

We never, ever hesitate to specify and recommend that our clients utilize Caribbean Pools when installing or maintaining an inground pool. In fact, you are the only company that we would ever consider using due to your outstanding products and services. You pools are wonderful, installation is timely and most importantly, you stand behind every pool that you install or maintain. We feel lucky to have built such a strong relationship with such an outstanding company.

Being a business owner myself, I felt that it was necessary to let you all know how impressed we have been with your process. You really have you business down to a science. After getting quotes from 2 other companies I had the pleasure to meet salesman Paul Bell. Paul is a well seasoned salesman, I felt comfortable with him and knew after talking with him for 10 minutes that Caribbean Pools was the company to hire. Paul made himself available to me at anytime to answer any questions. That’s what I call DEDICATION.

You installed our pool 10 years ago and have maintained the pool since we opened it. We could not be happier with the pool or the amazing technicians who come to maintain and service it. Recently, we had a “rush” opening due to our impending family party and the pool was cloudy. Your technicians understood the importance of the date and visited the pool several time a day for and entire week to ensure that the chemicals were balanced and the pool water was ready for swimming! We were extremely grateful and overwhelmed by the high level of service.

We would like to take this opportunity to that you and your employees for you professionalism and thoroughness during our recent pool installation. You handled all of our concerns in a very timely matter and made sure we were thoroughly satisfied with every phase of the project. Our pool is everything we could have hoped for and will be source of enjoyment for our family for year’s to come. We will not hesitate to recommend your company to anyone who is purchasing a pool in the future. Again Thanks for a wonderful job.

3 things we love about the pool: 1. The size of the pool is huge. 2. It truly is a backyard oasis where we can share it with family and friends. 3. We love swimming and get to use it from May through September. We had a tremendous experience with Caribbean. Everything was spelled out correctly and the communication was great as well. Everyone that came to work on the pool was very friendly and knowledgeable. I also love the fact that if I have any questions or concerns, I will get a response immediately. Caribbean is truly a family oriented, class act company.

We appreciate your promptness, professionalism, and kindness. Everyone we dealt with was great! We will recommend you to everyone we know! Thanks again!

I have never written a thank you to a company before, but this time was different. We wanted to thank you for the beautiful job that was done on our pool. The thank you is not just for the job but especially for the amazing people that you have hired to build and sell the pool. From the first moment Paul sold the pool to us, to Kenny, Josh, Dave, and Rich! Everyone was so knowledgeable, helpful, and so nice. We had a great experience! Thank you for everything!

We got a hot tub/spa from Caribbean Pools. It was great and the installation went very smooth. The electrician was quick and professional. The guys had to remove a railing on our deck and lift the spa up. They were very careful not to cause damage to our decking and railing. We love our spa especially in the winter when it’s snowing! My Grandpa even bought a spa from Caribbean Pools after seeing how much we enjoyed ours and now he uses theirs a lot also. I have many great memories with friends out in the spa and I am looking forward to many more enjoyable evenings in the spa. We have had no real problems with the spa! Love it.

We bought ours in the spring last year and ran it all winter. We absolutely love it. It’s great exercise during the day and relaxing at night watching the stars. Best toy we ever purchased. The staff was excellent to deal with. They didn’t try to talk us into something we didn’t need or want. I highly recommend this company and their products. If you have a few extra bucks, treat yourself. You won’t be sorry.

I love Caribbean Pool and Spa. The staff is always super friendly and they are very knowledgeable.

I had my hot tub spa serviced last year because it had stopped heating. The technician was knowledgeable and explained the repairs. My Spa is still working great. Thanks for the prompt service.

I had the opportunity to speak with your Maintenance General Manager Bill last week. What a wonderful young man he is. He helped me with every question that I had and even offered to personally do my maintenance for the upcoming season. my only concern/complaint is that his nose may be a little to big for his face and that he roots for the New York teams. I would suggest a closer background check in the future.

It was the best service ever.